Patient Information

Welcome to Bella Clinical Care! Below is everything you need to prepare for your appointment and understand how we care for you.

Bella Clinical Care offers a Sliding Fee Discount Program to ensure all patients have access to quality healthcare services, regardless of ability to pay.

Discounts are available based on your family size and income.

Patients with income at or below 200% of the Federal Poverty Guidelines may qualify.

To apply, please ask our front desk staff for an application. You will need to provide proof of income to determine eligibility.

No patient will be denied services due to inability to pay.

For more information, speak with a member of our staff. Thank you!

Patient Information | What to Know Before Your Visit

Sliding Fee Discount Program

At Bella Clinical Care, we are committed to making healthcare accessible to everyone— regardless of your ability to pay.

We offer a Sliding Fee Discount Program based on household size and income, in accordance with federal guidelines. This program ensures that uninsured or underinsured patients can still receive quality care at an affordable cost.

Who Qualifies?

• Patients with household income at or below 200% of the Federal Poverty Guidelines

• Discounts range from 100% (no charge) to reduced flat-rate fees

• No insurance required to apply

What You’ll Need:

• Completed application form

• Proof of household income (e.g., pay stubs, tax return, benefits letter)

How to Apply:

Ask for an application during your visit or download it from our website.

SFS Application Form

Submit it in person or email it to: [email protected]

Questions? Call us at 803-489-8777

No patient will be denied services due to inability to pay.

What to Bring to Your Appointment

  • Valid photo ID

  • Insurance card (if applicable)

  • Co-pay or payment for your visit

  • A list of current medications

  • Immunization records (especially for physicals)

  • Relevant documents from recent ER, urgent care, or specialist visits

Accepted Insurance & Payments

We accept:

  • Medicare

  • Medicaid

  • BlueCross BlueShield

  • Select private insurance plans

No insurance?

  • We offer transparent flat-rate pricing. A $125 deposit is required at check-in for self-pay patients.

Payment methods accepted:

  • Cash, Visa, MasterCard, Discover, American Express, HSA/FSA.

Patient Financial Policy

By receiving services at Bella Clinical Care, you agree to:

  • Pay co-pays and deductibles at the time of service

  • Be responsible for any charges not covered by your insurance

  • Allow Bella Clinical Care to bill your insurance directly

Labs and other external services may be billed separately.

After-Hours & Emergency Care

We do not offer 24/7 on-call services.

For urgent medical concerns outside of regular hours:

  • Visit your nearest urgent care or emergency room

  • In a medical emergency, call 911 immediately

Referrals & Authorizations

If your provider recommends a specialist, our team will help coordinate the referral.

Note: Some insurance plans may require prior authorization, which can take up to 3 business days.

Prescription Requests & Refills

Prescription refills for existing patients are processed during normal business hours.

  • No refills are issued on weekends, holidays, or after hours

  • Please call ahead to avoid gaps in medication

Medical Records Requests

To request your records, call our office during business hours.

Requests are not processed on weekends, evenings, or holidays.

Cancellations, Late Arrivals, & No-Shows

  • Please arrive on time for your scheduled appointment

  • Late arrivals may be rescheduled based on provider availability

  • No-call, no-show appointments will be charged a $25 fee

  • If you need to cancel, please call at least 24 hours in advance

Patient Portal Access

Manage your care 24/7 through our secure portal:

  • View test results

  • Request refills

  • Book follow-ups

  • Review your balance and make payments

Location & Contact

Bella Clinical Care – Columbia, SC

1345 Garner Ln, Ste 301-A

Columbia, SC 29210

📞 (803) 489-8777

📧 [email protected]

There are numerous advantages to choosing Bella Clinical Care for your healthcare needs. To learn more about how becoming a patient can enhance your health journey, give us a call at (803) 489-8777. Our team is ready to assist you with personalized, compassionate care.

Convenient Primary and Urgent care

Most insurances accepted

Call Columbia Office